REFUND POLICY

Thank you for shopping with Pawvera LLC! In order to provide you with the best shopping experience, we have set the following refund policy. If you are not satisfied with the product you purchased, please read the following terms carefully:

1. Refund Period
   You can apply for a refund within 30 days after receiving the product. If it exceeds 30 days, we will not be able to provide you with a refund.
2. Refund Eligibility
   Only unused, unwashed and original packaging products are eligible for return. All accessories, tags and other accessories must be returned with the product.
3. Refund Request Process
   Please follow the steps below to request a refund:
   Contact our customer support team with your order number and the reason for your refund request.
   We will evaluate your request and provide a return authorization and return address.
   Return the product to us as instructed and save the mailing receipt for tracking.
4. Refund Processing
   Once we receive your returned product and check its status, we will process your refund within 7 business days. The refund will be refunded to your original payment method.
5. Shipping Costs
   Original shipping costs are generally not refundable during the refund process. If you return an item because we sent the wrong item or the item is defective, we will cover the return shipping costs.
6. Special Items
   Some items (such as personalized custom items, perishable items, or sanitary products after opening) may not be eligible for a refund. Please read the item description carefully before purchasing.
7. Questions and Support
   If you have any questions about our refund policy or need further assistance, please feel free to contact us through the customer service email or phone. We will do our best to provide you with support and answers.
   Thank you for your trust in Pawvera LLC, we will wholeheartedly provide you with excellent service and product experience!